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Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website, our mobile application, and other OnCall Solutions, Inc. (“OnCall”) web and digital properties (collectively, the “Properties”).


When you visit the Properties, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you use the Properties, we collect information about the individual web pages or products that you view, what website or search terms referred you to the Properties, and information about how you interact with the Properties. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Properties, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Properties.
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information.


Any information we collect from you may be used in the following ways:
  • To provide the Services;
  • To improve the Services (for example, to personalize your experience to make it smoother and more relevant to you), and to improve the content and design of the Properties;
  • To connect Users with third parties and other companies that receive or help us meet service requests;
  • To prevent fraud and abuse, to address technical and security issues, to comply with applicable laws and legal process, and to otherwise protect Users; and
  • To perform other functions described at the time the information is collected.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Properties. In addition, the Internet protocol (IP) address used to connect your computer to the Internet, we collect technical information such as your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.


We share your Personal Information with third parties to help us use your Personal Information, as described above.  We may use Google Analytics to help us understand how our Users use the Properties–you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


From time to time, we may place ads on third party websites (such as Facebook). When you view or otherwise interact with our ads, we and our partners may use various technologies (such as cookies) to collect and store information about you including cookie data & anonymized IDs for attribution & advertising purposes. We use these technologies to help us understand more about our customers and the effectiveness of our advertisements.


Please note that we do not alter our Properties’ data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


OnCall Solutions may utilize sms tools for conversation text messaging. By texting the OnCall Solutions number the consumer is initiating the conversation, and therefore consent to sms communication is implied. Text “opt-out” to be removed from our sms list, or email us at


When you visit the Properties, we will maintain your information for our records unless and until you ask us to delete this information.


The Children’s Online Privacy Protection Act imposes certain requirements on websites directed toward children under 13 years old that collect information on those children.OnCall Properties are not directed toward children under 13 years old, and children under 13 are expressly prohibited from using the Properties without parental or guardian consent and supervision. No information should be submitted to or posted on the Properties by any Minor (a user younger than 13 years old).  We do not knowingly provide any personally identifying information about Minors, regardless of its source, to third parties, nor is this information knowingly used by us for any marketing or promotional purposes. By submitting information on the Properties, you are certifying that you are at least 13 years old.


We may share your personally identifiable information when you consent or direct us to do so. The method of consent will be appropriate for the type of personal information involved and the purposes for which it is collected, used or disclosed. Depending on the circumstances, consent may be express (i.e., you specifically agree either verbally, in writing or electronically) or implied.


We may contract with other companies who provide business services to OnCall. For example, we may use third-party service providers to host the Properties, provide call center or other customer service, create reports, send out information, and analyze data. Some of these companies may collect and store information for us as part of their services, or we may provide them with the elements of your personally identifiable information that they need to deliver their services.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint or opt-out of marketing correspondance, please contact us by email at

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